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ITIL® 4 Foundation Online – Fast Track

  • Licensed
  • Certified Training
  • Online Training

Improve your career prospects in the IT industry with the ITIL® 4 Foundation certification. Our online course offers a quick and convenient way to prepare for the exam and obtain the certification. We provide high-quality training with comprehensive learning materials and practical exercises to give you the knowledge and skills you need to take your career to the next level. Enroll now and start your ITIL® 4 Foundation certification journey!

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11-12 Dec 2023

hemisphere icon GMT +2

time icon Mon - Tue
09:00 - 17:00

Seats 5+ left

  • discount icon 20% Special Offer
  • globe icon Online Training
Trainer
Karl-Heinz Reis
Sprache
German
Standort
Online
Plätze
5+ Frei

info icon 1129,00 903,00

Trainers

Karl-Heinz Reis

ITIL® Foundation Course in Detail

Our ITIL® 4 Foundation Online - Fast Track course is a comprehensive and practical program that focuses on the key concepts and principles of the ITIL® 4 methodology. The course is spread over 2 days and a total of 16 hours, providing a clear structure that makes the learning process easy and effective.

Part 1

Introduction

  • What is ITIL?
  • History and development of ITIL
  • ITIL framework and core concepts
  • Overview of ITIL 4

Part 2

ITIL Service Management Principles

  • Service management as a practice
  • The four dimensions of service management
  • The ITIL service value chain
  • Collaboration and information

Part 3

The ITIL Service Value System Components

  • Service value system (SVS)
  • Governance
  • Service management dimensions
  • Service value chain

Part 4

Service Management Practices

  • Incident management
  • Problem management
  • Change management
  • Service level management
  • Continual improvement

Part 5

Key ITIL Framework Elements

  • ITIL 4 service management model
  • ITIL 4 roles and responsibilities
  • ITIL 4 practices
  • ITIL 4 technology and architecture

Part 6

Exam Preparation

  • Exam simulations
  • Practical exercises
  • Overview of the exam and tips for preparation

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