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Our policy page outlines our commitment to transparency and accountability in providing high-quality training services to our clients in Switzerland. It covers various aspects of our business, including privacy, data protection, intellectual property, refunds, and cancellations. We are dedicated to operating in an ethical and responsible manner, and encourage our clients to review our policies carefully.


Information according to § 5 TMG:

tectrain GmbH

Ammerswilerstrasse 19A

CH - 5600 Lenzburg

Contact: Phone: +41 43 557 28 28



VAT identification number according to §27 a Value Added Tax Act: CHE-421.459.518

Liability for content:

As a service provider, we are responsible for our own content on these pages according to § 7 (1) TMG. However, according to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information in accordance with general laws remain unaffected. Liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of corresponding legal violations, we will remove this content immediately.

Liability for links:

Our website contains links to external third-party websites over whose content we have no influence. Therefore, we cannot assume any liability for these third-party contents. The respective provider or operator of the linked pages is always responsible for the contents of the pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking.

However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of legal violations, we will remove such links immediately.

Copyright: The contents and works on these pages created by the site operators are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use.

Insofar as the content on this page was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of legal violations, we will remove such content immediately.

Please note that this translation is provided for informational purposes only and should not be considered legal advice. It is recommended that you consult with a qualified legal professional to ensure that your legal disclosure is compliant with relevant laws and regulations.

Privacy Statement

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.

How do we collect your data?

Your data is collected by you providing it to us. This can be data that you enter into a contact form, for example.

Other data is automatically collected by our IT systems when you visit the website. These are primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction, blocking or deletion of this data. For this purpose and for further questions about data protection, you can contact us at any time using the address given in the legal notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This is primarily done using cookies and so-called analysis programs. Your surfing behavior is usually analyzed anonymously; it cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following privacy policy.

You can object to this analysis. We will inform you about the objection options in this privacy policy.



Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various personal data will be collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

Responsible Party

The responsible party for the data processing on this website is:

tectrain GmbH

Ammerswilerstrasse 19A

CH - 5600 Lenzburg

Phone: 043 557 28 28


The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal e-mail to us is sufficient for this purpose. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority in matters of data protection law is the state data protection officer of the federal state in which our company is based. A list of the data protection officers and their contact details can be found at the following link:

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent that it is technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries, that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion

You have the right to free information about your stored personal data, their origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data within the framework of the applicable legal provisions. For this purpose and for further questions regarding personal data, you can contact us at any time at the address given in the legal notice.

Objection to Promotional Emails

The use of contact data published in the context of the legal notice requirements for the purpose of sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.



Legally required data protection officer

We have appointed a data protection officer for our company.

tectrain GmbH

Ammerswilerstrasse 19A

CH - 5600 Lenzburg

Phone: 043 557 28 28




The internet pages use so-called cookies in part. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are necessary for electronic communication or for providing certain functions you wish to use (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g. cookies for analyzing your browsing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.

Contact form

If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this information without your consent.

The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 Para. 1 lit. a DSGVO). You can revoke this consent at any time. For this purpose, a informal notification by e-mail to us is sufficient. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.

The data you entered in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after completing the processing of your request). Mandatory legal provisions - in particular retention periods - remain unaffected.



Twitter plugin

Our website uses functions of the Twitter service. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter in the process. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. For more information, please see Twitter's privacy policy at:

You can change your privacy settings on Twitter in the account settings at


Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization function on this website. This means that your IP address is truncated by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services related to website and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser plugin

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disable Google Analytics.

For more information on how Google Analytics handles user data, please see Google's privacy policy:



Newsletter data

If you wish to receive the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Further data is not collected or only collected on a voluntary basis. We use this data exclusively for the purpose of sending the requested information and do not pass it on to third parties.

The processing of data entered into the newsletter subscription form is based exclusively on your consent (Art. 6 (1) lit. a GDPR). You may revoke your consent to the storage of the data, the email address, and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter, after which it will be deleted. Data stored by us for other purposes (e.g. email addresses for the members area) remains unaffected.


This website uses CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that allows the organization and analysis of newsletter delivery. The data you enter for the purpose of receiving the newsletter (e.g. email address) is stored on CleverReach servers in Germany or Ireland.

Our newsletters sent via CleverReach enable us to analyze the behavior of newsletter recipients. Among other things, this analysis can show how many recipients opened the newsletter message and how often each link in the newsletter was clicked. With the help of conversion tracking, it can also be analyzed whether, after clicking on the link in the newsletter, a predefined action (e.g. purchase of a product on our website) was taken. Further information on data analysis by CleverReach newsletters can be found at:

Data processing is based on your consent (Art. 6 (1) lit. a GDPR). You may revoke your consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

If you do not want CleverReach to analyze your data, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe from the newsletter directly on the website.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter, after which it will be deleted from our servers as well as from the CleverReach servers. Data stored by us for other purposes (e.g. email addresses for the members area) remains unaffected.

For more information, see the CleverReach privacy policy at:



Google Web Fonts

This site uses web fonts provided by Google for a consistent and attractive display of fonts. When you load a page, your browser downloads the required web fonts to your browser cache to display text and fonts correctly.

For this purpose, the browser you are using must establish a connection to Google's servers. This way, Google becomes aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offerings, which constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

If your browser does not support web fonts, a default font will be used by your computer.

For more information on Google Web Fonts, please visit and Google's privacy policy at

Google Maps

This site uses Google Maps, a mapping service provided by Google via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offerings and an easy location of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

For more information on how Google handles user data, please refer to Google's privacy policy at

Cookies Declaration


Terms and Conditions

General Terms and Conditions of tectrain GmbH These General Terms and Conditions apply to every offer by tectrain. Validity: from July 2021.

  1. General basics / Scope of application
  2. Type & scope of consulting assignment / Representation
  3. Order placement · Cancellation of orders by the customer
  4. Cancellation of individual participants
  5. Decision on the execution of the consulting assignment
  6. Invoicing and payment of course fees
  7. Payment default
  8. Liability
  9. Confidentiality
  10. Copyright
  11. Place and time of performance
  12. Jurisdiction and applicable law
  13. Contact address


1. General basics / Scope of application

1.1 These General Terms and Conditions shall exclusively apply to all legal transactions between the client and tectrain. The valid version at the time of contract conclusion shall be decisive.

1.2 These General Terms and Conditions shall also apply to all future contractual relationships, even if this is not expressly indicated for additional contracts.

1.3 Contradictory general terms and conditions of the client shall be invalid unless tectrain explicitly recognizes them in writing.

1.4 In the event that individual provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the remaining provisions and the contracts concluded under their basis. The invalid provision shall be replaced by an effective provision that comes closest to its meaning and economic purpose.


2. Art & Scope of the Consultancy Assignment / Substitution

2.1 The scope of a specific consultancy assignment is contractually agreed upon in each individual case.

2.2 tectrain is authorized to have all or part of its duties performed by third parties. The payment of the third party is made exclusively by tectrain. There is no direct contractual relationship between the third party and the client.

2.3 The client undertakes not to enter into any business relationship with persons or companies used by tectrain to fulfill its contractual obligations, during or up to 24 months after the termination of this contractual relationship. The client will not commission these persons or companies in particular with such or similar consulting services offered by tectrain.

2.4 Costs for accommodation, meals, mobility, copies, and the like are not included in the consultancy assignment. The course fees remain unchanged during the duration of the event. These are to be borne by the client.


3. Placement of Orders

3.1 An order is considered to have been placed when:

3.1.1 a written order confirmation or a written appointment reservation is available.

3.1.2 an oral appointment reservation is available, provided that it is clearly apparent from the circumstances that the client was willing to receive the respective service at the intended time or if it was apparent to him that tectrain has reserved the corresponding dates and resources.

3.1.3 a framework offer or framework order confirmation is available and the further procedure is regulated in separate plans (e.g. project plans). The reserved dates, non-terminable working days or other resources in accordance with the valid project plan are considered as placed orders.

3.1.4 a written offer is available and tectrain has begun work with the customer's open agreement.


4. Cancellation of Orders by the Client

4.1 If the client withdraws prematurely from his order, he must pay for the already incurred expenses.

4.2 The cancellation can be made in writing (by email, fax, or post) and will be confirmed by tectrain.

4.3 In addition, he owes tectrain compensation for lost revenues, which depend on the time of the cancellation. This compensation becomes due regardless of whether tectrain manages to acquire another order for the respective time or not.

4.4 In the case of an order definition according to 3.1.3, the compensation-bearing order volume is all that was two months beyond the termination date of the order according to the plans or otherwise provided for.

4.5 If the order is placed 4 months (120 calendar days) or more before the defined start date of the order, the following payments become due:

4.5.1 0% for cancellation up to 91 calendar days in advance

4.5.2 50% for cancellation 61 to 90 calendar days in advance

4.5.3 75% for cancellation 31 to 60 calendar days in advance

4.5.4 100% for cancellation 30 or fewer calendar days in advance

4.6 The approach according to 4.5 also applies if tectrain cannot carry out an order because the client has not provided services or fulfilled conditions that would have been his responsibility (e.g. seminar participants are not present or in a number that does not allow the seminar to be conducted in the original manner).

4.7 If a replacement date for fulfillment can be agreed upon within two months, the payments according to 4.5 or 4.6 shall be waived. Payments made can be credited against a similar order if it is placed within two months after the canceled order.


5. Cancellation of individual participants

5.1    The withdrawal of an individual participant's registration can be made in writing (by email, fax or post). The cancellation will be confirmed by tectrain.

5.2    If the participant's registration is cancelled before the defined start date, the following payments are due:

5.2.1  0% for cancellation up to 91 calendar days before

5.2.2  50% for cancellation 61 to 90 calendar days before

5.2.3  75% for cancellation 31 to 60 calendar days before

5.2.4  100% for cancellation 30 or fewer calendar days before

5.3    If a substitute person can be organized for a participant who is unable to attend, no cancellation fees will be charged.

5.4    In case of non-use of the educational service (cancellation, non-attendance) by participants, the entire fee is generally owed. No discounts are granted and no fees are refunded.


6. Decision on the execution of the consulting contract

6.1    The execution of all educational assignments (trainings, consulting, events, etc.) is subject to the condition that a sufficiently large number of participants can be recruited. If a consulting contract does not materialize, the registered persons will be informed shortly after the registration deadline has expired.

6.2    The client will be informed about the minimum number of participants and the maximum number of participants that are relevant for the execution when the offer is made.

6.3    tectrain is not liable for damages resulting from a possible non-performance of educational events.


7. Invoicing and Payment of Course Fees

7.1 The invoice will generally be issued in the currency in which the educational services are published. For educational projects, invoices will be issued in CHF for Switzerland, EUR for the EU, and USD or other agreed currency for Asia. Invoicing for educational services will be done 30 days before the start of the course.

7.2 The payment period is generally 30 days from the date of the invoice.

8. Payment Default

8.1 If the third reminder is not paid, the debt collection process will be initiated. Interest on arrears is reserved.

9. Liability

9.1 tectrain is not liable if a consulting assignment does not meet the expectations of the participant. Participants are obliged to pay the tuition fee regardless of the personal content-related and pedagogical evaluation of the consulting or training assignment.

10. Confidentiality

10.1 tectrain treats all company and personal data that it learns in connection with its activities or generates through its activities as strictly confidential. It does not disclose them to unauthorized third parties. Exceptions are permissible if an organization or individual authorizes tectrain to do so. The naming of customer names is also permissible for general reference purposes.

10.2 Personal data that is particularly sensitive (e.g., personality profiles) is handled by tectrain with the necessary care, which complies at least with the provisions of the Swiss Federal Data Protection Act.

10.3 If individual, person-specific reports on individual members of an organization are created in the context of orders, tectrain regards these individuals as the only authorized recipients of this information, regardless of who placed the order or paid for it.

10.4 Reports or information in accordance with clause 10.3 are generally only given to these authorized persons. Reports or information to other persons, in particular other members of the organization and superiors, are only given with their consent.

10.5 A different procedure to that described in clause 10.4 is permitted if another approach is considered appropriate and has been agreed upon in a way that is recognizable for all parties involved (e.g., in the context of aptitude assessments, assessments, employee surveys, etc.). If the relevant employees have been informed of the different approach in advance and do not object, it is considered accepted.

11. Copyright

11.1 The copyrights to the works created by tectrain and its employees and commissioned third parties in connection with a consulting assignment (in particular offers, reports, analyses, organizational plans, performance descriptions, drafts, drawings, teaching materials and documents, etc.) remain with tectrain. During and after the contractual relationship, the client may use the work exclusively for purposes covered by the contract. The client is not authorized to reproduce and/or distribute the work without the express consent of tectrain. Under no circumstances will an unauthorized reproduction/distribution of the work create any liability of tectrain, particularly with respect to the accuracy of the work, towards third parties.

11.2 A violation by the client of these provisions entitles tectrain to immediately terminate the contractual relationship and to assert other legal claims, particularly for injunctive relief and/or damages.

11.3 The reproduction of event content in publications must be done correctly. The use of teaching materials, teaching concepts, and submitted documents for teaching or other purposes requires the written consent of tectrain.

12. Location and time of implementation

12.1   Unless otherwise agreed in the contract, the client is responsible for the organization and provision of the event location and necessary infrastructure.

12.2   The implementation of the consulting assignment (implementation dates and duration, location of implementation) will be agreed in the individual contract.

12.3   If the agreed implementation date is postponed and the tectrain agrees to these deviations, the tectrain may invoice the additional willingness to perform appropriately, unless the tectrain is at fault.

13. Place of jurisdiction and applicable law

13.1   These General Terms and Conditions and the contracts concluded on the basis of these General Terms and Conditions are governed by Swiss law. The customer acknowledges Zurich as the place of jurisdiction for all legal disputes with tectrain.

14. Contact address

14.1   For further questions regarding education assignments, offers, or registration, the following contact address should be used:

tectrain GmbH Ammerswilerstrasse 19A CH - 5600 Lenzburg

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